Frequently Asked Questions

No. Your registration has only the role of allowing us to invite you to the studies and to deliver your rewards.

You can recover your account by following the steps:

• Access the website page.
• Click on "Forgotten Password".
• Recover your account: Write your email address and we will send you an email with instructions on how to recover your account.
• If you encounter any problem with account recovery, please write to us at contact@data-dive.eu
• The next time you log into your account, you will be able to use the new password.

If you want to close your account, you can send an email at contact@data-dive.eu with the subject "Unsubscribe". Please wait 7 working days for your information to be completely deleted from our database.

Periodically check the email address you registered with. We will send you invitations for each study, indicating the period in which it is open for completion.

Unfortunately, we cannot say exactly how many invitations you will receive and when. Invitations are sent when your profile meets the criteria required in the survey. To ensure that you have a better chance of participating, make sure that your profile is filled out correctly and completely.

Preferably yes. Your experience and opinions, shared regularly, are very important, whatever they are - many, few, big, small, or none, positive or negative.

The number of rewards you receive depends on your involvement in completing surveys.

On your mobile phone, tablet or personal computer/PC. Just click on the study link you received via email or SMS. You can also log in and click on "Participate in the study" from your user account.

Please copy the link from the email invitation into your internet browser. If it doesn't work like that, please write to us at contact@data-dive.eu and include in the message the link you received in the invitation, so that we can check and solve the problem as quickly as possible.

Payments will be made in Emag vouchers. Depending on each completed study, you will receive a gift voucher as a reward for the allocated time. All the information related to the payment for a questionnaire will be described in the study invitation. The value of the voucher is different and correlated with the duration of completing an interview.

We will email you the voucher code within 20 working days from the completion of the study you are participating in.

You can also check the status in your user account.

The personal numerical code is necessary for declaring the payment to the Financial Administration and for paying the income tax.

Our company pays income tax in full.

The CENTER FOR THE STUDY OF OPINION AND MARKET (CSOP) SRL declares gift voucher payments to ANAF every year. The only situation in which you may have to personally declare the amounts received is only if the value of the annual net taxable income (cumulative with other net incomes extra - salary, subject of CASS) exceeds the ceiling of 6/12 gross minimum wages.

Each person has the right to register in the Data Dive community with a single e-mail address. If we discover that a person has several accounts, the CENTER FOR THE STUDY OF OPINION AND MARKET (CSOP) SRL has the right to deactivate all accounts of that person, without prior notice.

The CENTER FOR THE STUDY OF OPINION AND MARKET (CSOP) SRL has the right to deactivate all accounts of a person without prior notice if it is discovered that:

• a person has several accounts.
• a person gives inappropriate answers to the questionnaires received (answers too fast, do not read the question long enough, indecent language, inconsistent answers, etc.).

Your personal data do not reach our clients or third parties/companies. The answers from the questionnaires are depersonalized and then processed statistically.

We are sorry that you encounter such problems that block you from completing the questionnaire. Please take a picture of the displayed error and send it by email to contact@data-dive.eu in which to tell us how this error appeared (where it was displayed, etc.).